CLOE is committed to helping you become a more effective
The CLOE Leadership Lessons series captures the thoughts and
insights from the great minds in business. Featured are leaders
with national recognition such as Jim Parker, former CEO of
Southwest Airlines, and local leaders such as Michael Cropp,
President and CEO of Independent Health.
Jim Parker served as chief executive officer and vice
chairman of the board of Southwest Airlines from June 2001 through
July 2004 - three of the airline industry's most challenging years.
A lawyer by trade, he spent 16 years as a general counsel of
Southwest Airlines before being selected to lead the company.
Parker is the author of Do the Right Thing: How Dedicated Employees
Create Loyal Customers and Large Profits, which uses the example of
Southwest's practices before 9/11 (no layoffs, no pay cuts, and
no-penalty, no-questions-asked refunds) to discuss the essential
principles of respect and trust that can make any company strong.
He is a member of the advisory council for the MIT Leadership
Center at MIT's Sloan Business School, and served on the board of
directors of Texas Roadhouse Restaurants Inc.
Paul Green Jr. is co-founder of the Self-Management
Institute and a colleague at the Morning Star Company, which was
built on a foundational philosophy of self-management and has been
described as "the world's most creatively managed company." An
entrepreneur at heart, Green has set his sights on building an
enterprise around organizational systems as a core competitive
advantage. He has partnered with research faculty at numerous U.S.
business schools on research aimed at expanding our understanding
of human organizations, and has spoken to academic and professional
audiences around the world. Green was awarded the Harvard Business
Review/McKinsey M-Prize for Management Innovation in 2012 for his
work advancing self-management at Morning Star.
Center for Leadership and Organizational Effectiveness School of Management
University at Buffalo
UB Downtown Gateway
77 Goodell St., Suite 201
Buffalo, NY 14203