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Supervisory Skills Certificate

Class cancelled. Please check back for fall 2016 dates.

March 16 – May 4, 2016
Eight consecutive Wednesday evenings
6-9 p.m.
205 Alfiero Center, North Campus
$895, includes all costs

With a Supervisory Skills Certificate, you'll develop the skills and abilities you need to be successful in the workplace. You will learn to find, orient and retain the right employees for your organization. You'll also explore behavioral interviewing, enculturation and employee engagement.

Course Objectives

  • Conduct interviews and train new staff
  • Review and document staff performance
  • Delegate responsibility
  • Enhance employee growth
  • Discipline employees without resorting to punishment
  • Use conflict resolution strategies
  • Improve non-defensive communication skills
  • Lead productive team meetings

Who Should Attend

Newly promoted first- and second-level supervisors or managers, experienced managers needing a conceptual framework for formalizing management processes and systems, high potential team members who wish to manage people, and anyone interested in developing or influencing others' performance.


  • Manage relationships by bringing your best self to work, identifying and respecting boundaries, handling sensitive situations and building and maintaining credibility
  • Nondefensive communication: listen and respond assertively
  • Performance improvement through employee/task readiness evaluation
  • Coaching
  • Counseling and supporting
  • Giving and receiving effective feedback
  • Delegation
  • Preventing and managing conflict
  • Building consensus

About the Instructor

Jackie Stroh is president of Clarion Call, where she has spent 26 years as an independent consultant, including 15 years in human resource training in government, banking, industry and nonprofits. She is currently affiliated with the Center for Executive Development in the UB School of Management and was previously affiliated with Cornell School of Industrial and Labor Relations.

Her management development includes basic management skills training (interview and selection, performance appraisal and goal setting, delegation, coaching and counseling, progressive discipline and managing conflict), succession planning and facilitating the development of management team shared values and accountability.

Team building includes Myers-Briggs Type Indicator (MBTI), customized retreats, meeting facilitation, interventions for pairs or groups and mission development.

One-on-one coaching is designed per individual with the up front involvement of the person's manager. It typically involves an assessment phase, development of an action plan, multiple one-on-one sessions and progress checks against original behavioral goals.

Conflict prevention includes, 360 feedback assessment; training in professional development topics such as non defensive communication, balancing personal and professional goals, leading and participating in effective meetings, and change management; climate audits assessing satisfaction, productivity and more.

Jackie has worked with thousands of team members to promote productive change. Her clients describe her as challenging, insightful, inspirational and practical.   

Payment Options

$895, includes cost of all materials used for class 

Payment can be made as follows:

Credit card (Visa, MasterCard, American Express or Discover)
Check made payable to UB Foundation Activities Inc. and mailed to:
Center for Executive Development
108 Jacobs Management Center
Buffalo, NY 14260

A $50 discount is available for:

  • UB Executive MBA alumni
  • UB Professional MBA alumni
  • Center for Entrepreneurial Leadership (CEL) current students or alumni 
  • School of Management Alumni Association members

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