Professional Development Certificate

Develop the skills and abilities you need to be successful in the workplace.

Participants will acquire a better appreciation of management challenges and responsibilities, and gain insight into the intricacies of working with colleagues at all levels. Following the completion of the program, individuals placed in management roles will be better equipped to navigate their responsibilities – ensuring that their teams are functioning cohesively and effectively.

Course Objectives

  • Develop more effective methods of communication throughout the organization
  • Encourage leadership and responsibility in job-related matters
  • Define teamwork techniques and tools
  • Learn key concepts in strategic planning and delegation
  • Develop employees through coaching
  • Manage change through conflict resolution
  • Establish a climate of good faith and trust within the organization

Topics

Leadership Launch

  • Learn to identify and appreciate different leadership styles
  • Use a leadership assessment tool to identify individual leadership styles
  • Develop an appreciation for working with others whose leadership styles differ from their own

Development of Powerful Communication Skills

  • Effective listening skills
  • Communication strategies
  • Dynamic public speaking

Critical Leadership Competencies

  • Develop proven leadership competencies to positively impact the entire organization
  • Essential leadership competencies
  • Team building
  • Coaching
  • Mentoring
  • Delegation
  • Overcoming conflict avoidance

Planning and Process

  • Mission
  • Vision
  • Key performance indicators
  • Action planning
  • Business forecasting models
  • Strategic planning
  • Process improvement

Ethics, Values, Morals and Principles in Today’s Business Environment

  • The variety of challenges at every level presented in today’s environment
  • Ethics, values, morals and principles
  • Maintaining a healthy balance between personal and professional obligations
  • Less stressed employees function more effectively in the workplace

Contact Jamie O'Donnell for more information at 716-645-3200 or jao4@buffalo.edu.