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Rajiv Kishore

Associate Professor
Management Science and Systems Department

Education

PhD (Computer Information Systems), Georgia State University
MS (Computer Information Systems), Georgia State University
MT (Technical) Certificate, IIT Madras, India
BE (Industrial Engineering), University of Roorkee, India

Background

Before joining the academia and the University at Buffalo (UB) in 1998, Dr. Kishore worked in the industry for more than 12 years in the IT services and strategic consulting arenas. Starting in the role of a systems analyst/programmer, he analyzed, designed, and developed complex IT-based systems for manufacturing planning and control of aircraft components and assemblies for a defense aircraft manufacturing company in India that manufactured 900+ products with approx. 100,000 distinct components. Subsequently, he led a large project for the development of an enterprise-wide IT system for a road transport corporation in India that operated 8,000+ buses. As his career progressively evolved at the intersection of business and IT, he moved into high-level strategic consulting and provided consulting advice and services in the areas of business-IT alignment, business process analysis and design, systems audit, enterprise data modeling, and IT excellence. During his industry career, Dr. Kishore consulted with several large companies in the US including Blue Cross Blue Shield of Minnesota, BellSouth, Dun and Bradstreet Software, Pioneer Standard Electronics, and IBM. He continues to leverage his rich industry and consulting experience in both the classroom as well as his research activities.

Dr. Kishore's current research interests are in global IT outsourcing, crowdsourcing with social media/social web, knowledge networks and knowledge management, and IT innovation adoption and implementation. Dr. Kishore predominantly uses quantitative empirical research methods with primary field surveys and secondary data. He has also used qualitative methods in his research studies including the grounded theory methodology in conjunction with his in-depth field studies and interviews that he conducted himself at a large US bank and a global business process outsourcing firm in the commercial receivables arena. His research on IT outsourcing was funded by the National Science Foundation as a Co-PI with a large, multi-year ~$300K grant (large by business school standards). Dr. Kishore's research papers have been published in premier journals in the information systems (IS) field including MIS Quarterly, Journal of Management Information Systems, Information & Management, Decision Support Systems, and IEEE Transactions on Engineering Management. Dr. Kishore has also presented his research papers at numerous international, national, and regional conferences, and has also participated in panels at conferences on the topic of IT outsourcing.

Dr. Kishore currently teaches an elective graduate course on Management of Globally Distributed Services that he designed some years ago based on his research in the area of global IT outsourcing. He regularly taught a graduate course on Systems Analysis and Design at UB and currently teaches a similar course in the school's MS-MITS program in Bangalore, India. All these courses receive rave reviews and high UBCATS ratings from the students, placing them above or near 95 percentile in the UB School of Management. He will be teaching a new course on Information Technology for Managers, a core course in the new MBA curriculum, beginning spring 2013. He also teaches the PhD seminar in his department on a regular rotation basis, and PhD students from the OB/HR department have also taken this seminar in the past. Dr. Kishore has also been invited as a renowned international guest faculty by Xiamen University, China, Sogang University, Korea, and the University of West Indies (UWI), Jamaica where he taught a graduate course on Global Outsourcing Management (Xiamen, Sogang) and a PhD seminar on Organizational Theory and Research Methods (twice at UWI).

Dr. Kishore currently serves as an Associate Editor for Information & Management, a premier journal in the IS field. Earlier, he served as a guest Co-Editor of a special issue of the Journal of the Association for Information Systems, the flagship journal of the Association for Information Systems (AIS), and as the Co-Editor-in-Chief of the Journal of Information Technology Theory and Application, a journal of the AIS. Dr. Kishore has also served as an AE, track-chair, and mini-track chair at various conferences including ICIS and AMCIS. He also continues to speak with industry and professional groups on topics of his research interest.