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Executive Development in Health Care Management

The Executive Development in Health Care Management Certificate Class of 2015.
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Dates to be announced in March for a May start

Every other Friday, totaling 17 sessions

UB Downtown Gateway, 77 Goodell St., Buffalo

In this unique five-part program, physicians and other clinicians will develop vital business skills and grow and apply their knowledge to improve the patient experience and the value of care delivered in their organizations.

Theme 1 - Health Care Environment

  • A strategic understanding of the changing health care landscape: Through a series of presentations and discussions with health care leaders and experts, you'll gain a strategic understanding of the major trends, their implications and the transformations taking place in health care. (3 hours)
  • Leading change in health care: You will gain a framework for leading effective change in the complex and dynamic environment of health care. The session will address the cognitive (mind), motivational (heart) and process (path) components of effective change. (3 hours)

Theme 2 - Leading

  • Personal leadership: In this section, you'll learn to identify your strengths and limitations and will develop the leadership skills necessary to effectively lead others. By better understanding yourself, you'll be better prepared to motivate and manage those around you. (6 hours)
  • Negotiations: Experiential exercises, lectures and readings will help you understand effective negotiating skills, placing particular emphasis on the negotiation and bargaining skills required for all managers. (6 hours)
  • Communications: Effective communication is an essential part of building and maintaining good physician-patient and nurse-patient relationships. These skills help people to understand and learn from each other, develop alternate perspectives, and meet each others' needs. The purpose of this model is to emphasize the importance of effective communication techniques in an organizational setting and to provide grounding in communication skills essential to success in the business world.  (3 hours)

Theme 3 - Organizing

  • Strategic views of Healthcare: Strategic management for health care organization value adding service delivery strategies. Using cases and articles drawn from the newspaper, you will be exposed to a wide range of companies and different types of strategic problems. Each company-situation is unique. The analysis and solutions that you develop will tie together the strategic topics of this course and the functional skill elements you acquired in prior sessions. This is what we mean by a “capstone” model. (3 hours)
  • Organizational design: As the pressure grows to increase the value of health care, it's even more important to design organizational structures that support quality-improvement initiatives and create mechanisms for accountability in quality of care. This module will address how organizational structure is an important tool for improving organizational performance in ever-changing industries like health care. (3 hours)
  • Financial management for health care: This module will teach you to evaluate the financial status of a department or operating unit in a health care organization. Various analytical methods will be introduced, including benefit/cost ratio analysis, variance analysis and break-even analysis. (6 hours)

Theme 4 - Planning

  • Operational excellence in health care: You will learn the best practices of service-based businesses and how to apply them to your health care organization to improve clinical outcomes and patient experiences. Topics include aligning service operations with your organizational strategy, identifying and developing operational controls, using capacity planning and productivity management. (9 hours)
  • Budgeting and accounting for health care organizations: You will learn the tools and frameworks for financial decision support and decision-making processes in health care organizations. You'll also understand how these various cost-allocating frameworks can impact long- and short-term resource allocation decisions. (3 hours)

Theme 5 - Controlling

  • Value proposition, Organizational Culture and Change: This includes discussion of the principles of value proposition, to include the four frames of organizational culture; structural, human resources, political and symbolic. We will move into the myths of culture change and changing the culture, finishing with pragmatic practices. (3 hours)
  • Building an Innovative Management Agenda: Topics in this model include the change process, working with resistance and engaging doctors in the Health Care revolution. (3 hours)

Wrap up

  • Taking action: Devising your plan for action (3 hours)
  • Graduation and celebration



The program costs $5,150 per participant (includes cost of course materials). Registrants will be invoiced for a nonrefundable deposit of $200 to reserve their seat in the class.

Balance must be received in full by January 31, 2016, to continue to keep your reserved seat in the program. Payment in full is required to begin the program.

To pay by credit card, call 716-645-3200. Visa, MasterCard, American Express and Discover are accepted.

To pay by check, make the check payable to UB Foundation Activities Inc. and mail to:

Center for Executive Development
108 Jacobs Management Center
Buffalo, NY 14260

Refund Policy

Participants who submit written notification of cancellation on or before the close of business February 4, 2016, are entitled to a refund of program fees paid, less the $200 nonrefundable deposit.

After close of business February 5, no refunds will be issued.