Supervisory Skills Certificate

Develop the skills and abilities you need to be successful in the workplace.

You will learn to find, orient and retain the right employees for your organization. You'll also explore behavioral interviewing, enculturation and employee engagement.

Course Objectives

  • Conduct interviews and train new staff
  • Review and document staff performance
  • Delegate responsibility
  • Enhance employee growth
  • Discipline employees without resorting to punishment
  • Use conflict resolution strategies
  • Improve non-defensive communication skills
  • Lead productive team meetings

Who Should Attend

Newly promoted first- and second-level supervisors or managers, experienced managers needing a conceptual framework for formalizing management processes and systems, high potential team members who wish to manage people, and anyone interested in developing or influencing others' performance.

Topics

  • Manage relationships by bringing your best self to work, identifying and respecting boundaries, handling sensitive situations and building and maintaining credibility
  • Nondefensive communication: listen and respond assertively
  • Performance improvement through employee/task readiness evaluation
  • Coaching
  • Counseling and supporting
  • Giving and receiving effective feedback
  • Delegation
  • Preventing and managing conflict
  • Building consensus