Overview
You've earned that sought-after promotion but now realize there's much more to "being the boss" than meets the eye. You need to find the right people for your team, set the proper goals and pace, and delegate responsibility - all while creating a sense of ownership for your employees, effectively communicating your team's vision and managing conflict between employees. Where do you start?

A crucial element in becoming an effective and efficient manager is starting with a solid foundation of supervisory and management skills. Placement in management often occurs with a need to develop a core of knowledge and a new skill set. This series addresses core competencies needed in any type of organizational setting.

Who Should Attend
Newly promoted first and second level supervisors or managers, experienced managers needing a conceptual framework for formalizing management processes and systems, high potential team members desiring to manage people, and anyone interested in developing or influencing others' performance.